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HASSLE FREE SHIPPING !
If you didn’t receive you good due to parcel lost, custom seized, or damage parcel, we will fully cover for you and the reshipment is FREE.
SHIPPING POLICY:
Our beloved customer are fully responsible for providing the correct shipping details
Our beloved customer are responsible for any import or duty fees
All the packages will be indicated as “GIFTS” in order to avoid taxes from custom.
All our products are shipped directly from our warehouse after final checking
We will provide a tracking number by email and SMS
It takes up to 5 – 7 days for your tracking information to appear on the shipping company’s website
Note: Due to different rules and regulations on countries, some shipping/parcel might be delayed due to custom progress.
Shipping Costs
All shipping costs will be waived and totally COVERED by US !
( T&C Applied as purchased with boxes will incur some extra cost )
Processing time: 3 – 7 business days
Shipping Time: In Between 10 – 15 business days
Kindly expect longer processing times on the special customization or huge volume order.
Time-frames might be increased during particularly unexpected incidents or holiday.
RETURN POLICY
We offer a ‘’30 DAYS MONEY BACK GUARENTEED’’ if your parcel didn’t arrived in expected delivery period, in faulty condition, or item arrived doesn’t match with your order.
Our beloved buyer will be entitled for full REFUND if the item didn’t able to ship to the address that provided by buyer. Meanwhile, buyer needs to have self-responsible to contact the courier services provider if they did not able to deliver to the correct address or delay in fulfilling the delivery periods. Failure to do so will forfeit the refund.
Buyers must report that the item has not arrived or cannot be picked up after the item’s estimated arrival date or actual delivery/pick-up date has passed. Buyers must report within 30 calendar days after the estimated delivery date or actual delivery/pickup date
For faulty, damaged watch or an item that does not match to the order, we accept returns for full refund or replacement for free, whichever the buyer decides to choose.
If you want to return, please request it within 30 calendar days after the delivery date to support@rolexious.com. All products must be returned using a courier service that provides a tracking number.
Customer satisfaction is our priority.
We aim for long term business relationship.
If you’re not happy with your purchase, feel free to contact us.